Last updated: 20 September 2026
Requesting a review
Send cancellation or refund requests in writing to info@acelanguagecentre.edu.my with the student's full name, course, payment reference and reason for the request.
How requests are assessed
ACE reviews each request against the signed enrolment agreement, the course start date, services already delivered and any third-party or regulatory charges. Visa, EMGS, bank and application charges may be subject to separate rules and may not be refundable once incurred.
Timing and records
ACE will acknowledge requests and provide the outcome or any additional information needed in writing. Approved refunds are returned through the appropriate payment channel after required checks.
Important
This website summary does not replace the cancellation and refund terms in the signed student agreement. ACE management should replace this summary with the approved institutional policy and fee schedule where applicable.